Draft for legal review. Not yet in force. Items in [square brackets] must be completed or confirmed before this page is published.

Terms of Service

Draft of October 11, 2026

1. Who we are

PetNestr is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS] ("PetNestr", "we", "us"). You can reach us at [CONTACT EMAIL].

These terms cover the PetNestr app for pet owners, the PetNestr workspace for pet-care businesses, and petnestr.com. By creating an account you agree to them and to our Privacy Policy.

2. Who can use PetNestr

You must be at least 18 and able to enter a binding contract. PetNestr is offered across Canada except Quebec. It is not currently offered in Quebec or outside Canada.

Keep your sign-in details to yourself and tell us promptly if you think someone else has used your account. You are responsible for what happens under it.

3. What PetNestr is, and is not

PetNestr is a platform. Pet owners use it to keep pet records, find pet-care businesses, book and pay for services, and message those businesses. Businesses use it to list services, take bookings, send quotes and invoices, get paid and manage their team.

• Businesses are independent. Each business on PetNestr is its own business, not our employee or agent. The contract for a pet-care service is between the pet owner and the business. We do not provide pet care and are not responsible for how a service is carried out.
• We are not a veterinary service. Nothing in PetNestr is veterinary advice.
• Pet SOS is not an emergency service. It sends your request to nearby businesses that have chosen to take emergencies and lists emergency clinics. We cannot promise that any business will respond or how quickly. In an emergency, contact a veterinary clinic directly.
• Find My Pet shares your alert with people nearby. We cannot promise your pet will be found.
• Pet Adventure shows places supplied by a third-party map service. We do not check them and cannot promise they welcome pets or are open.

4. Pet owners

PetNestr is free for pet owners. When you pay a business through PetNestr, a booking fee of 1% of the service price is added to your total. It is shown before you pay.

You are responsible for giving accurate information about your pet, including health, behaviour and vaccination details that a carer needs to know.

When you book, send an inquiry, start a video consult or send a Pet SOS request, that business can see the pet's Passport so it can provide care. See the Privacy Policy for details.

Each business sets its own cancellation and no-show policy, shown on its profile before you book. Refunds follow that policy and our Refund Policy.

5. Pet-care businesses

A seat is one person on your team with their own login. Seats cost $45 CAD per seat per month, or $450 CAD per seat per year paid upfront. Subscriptions renew automatically until cancelled. You can cancel at any time and keep access until the end of the period you paid for; a partial period is not refunded, except to correct a billing error. Taxes may apply.

Video consults use prepaid video credits, bought separately from seats. Unused credits are not refundable and do not expire. If a business closes its account, any unused credits are forfeited.

Payments from clients are processed by Stripe and paid out to your connected Stripe account. You must complete Stripe's onboarding and accept its terms. PetNestr does not hold your funds.

• You are responsible for the services you provide, for holding any licence, registration or insurance your work requires, and for your own taxes.
• Information on your profile, including prices, hours, policies and any statement about insurance or qualifications, must be accurate.
• You must honour bookings you accept and the cancellation and no-show policy you set.
• You may use a pet's Passport and a client's details only to provide and manage the services they asked for.
• You are responsible for the people you give seats to and for what they do in your workspace.

6. Payments

Card payments are handled by Stripe. We do not store full card numbers. Prices are in Canadian dollars unless stated. A payment is confirmed only when Stripe confirms it.

If a payment is disputed or reversed, we may recover the amount from the business that received it.

7. Reviews and your content

Reviews can be left only by clients after a completed service, and must be honest and about that service. Businesses may reply.

You keep ownership of what you upload: photos, pet records, messages, reviews and business information. You give us permission to store, display and process it as needed to run PetNestr, including showing a public business profile and its reviews to visitors.

Posters made with Promote are yours to use. You are responsible for having the right to use any photo you add.

8. What is not allowed

• Breaking the law, or helping someone else to.
• Harassing, threatening or misleading other people.
• Arranging payment outside PetNestr for a booking made through it in order to avoid fees.
• Posting false reviews or false information about a pet, a person or a business.
• Copying, scraping or reverse engineering PetNestr, or interfering with how it runs.
• Uploading anything you do not have the right to share.

9. Suspending or closing an account

You can stop using PetNestr at any time, and you can ask us to delete your account by emailing [CONTACT EMAIL]. We may suspend or close an account that breaks these terms, puts other people or animals at risk, or is used fraudulently.

When an account is closed, we remove or anonymise personal information as described in the Privacy Policy. Records of bookings, payments, invoices and receipts are kept for six years, and messages for [MESSAGE RETENTION PERIOD], as the Privacy Policy explains.

10. Our responsibility to you

We work to keep PetNestr available and accurate but provide it "as is" and cannot promise it will be uninterrupted or error-free.

To the extent the law allows, we are not liable for indirect or consequential loss, or for the acts of businesses, pet owners or third-party services. Our total liability to you for any claim is limited to the greater of the fees you paid to PetNestr in the 12 months before the claim and [CAP AMOUNT] CAD. Nothing in these terms limits rights you have under consumer protection law that cannot be limited. [LEGAL REVIEW REQUIRED]

11. Changes

We may update these terms. If a change is significant we will tell you in the app or by email before it takes effect. Continuing to use PetNestr after that means you accept the updated terms.

12. Governing law

These terms are governed by the laws of [PROVINCE] and the laws of Canada that apply there. [LEGAL REVIEW REQUIRED: consumer rights in other provinces]