Delete your account

Delete it in the app

1. Open PetNestr and sign in.
2. Go to Profile, then Account settings, then Delete account.
3. Read what will be deleted, tap Continue to delete, type DELETE and confirm.

Deletion is permanent and cannot be undone. If you have an upcoming booking, an unpaid booking or a Pet SOS in progress, finish or cancel it first.

Cannot open the app?

Email support@petnestr.com with the subject PetNestr account and data deletion request, from the email used for your PetNestr account. If you cannot reach that inbox, tell us so we can help verify the account is yours. Never send your password or sign-in code.

This opens your email app. Send the email to submit your request. Opening this page or preparing an email does not delete your account.

What is deleted

Your pets, their Passports, health records and photos. Your care logs, lost-pet reports and saved places. Conversations that never led to a booking. Your name, email, phone number and profile photo. Your sign-in and every device signed in.

What we keep

Bookings, payments and the messages around them stay with the providers you booked, so their records and ours stay accurate. They no longer carry your name or contact details and are not linked to you.

Delete data without closing your account

You can delete individual care logs from your pet’s care history in the app. For other data, email support@petnestr.com with the subject PetNestr data deletion request, name the data you want removed and say that you want to keep your account.